Charger Card Mobile ID

• Door Access (on-campus housing and academic spaces)
• Laundry
• Salmon Library
• All campus dining locations including the C-Store, and on-campus food trucks
• Bookstore
• Fitness Center
• On-campus student events
• Student Success Center
• PHIL Machines
• WEPA Print Stations
• Select Vending machines (located in Residence Halls and the Charger Union)

We recommend you retain your physical Charger Card in a secure location as a backup should you lose a device.

Yes, your physical Charger Card will continue to function after you have added your Charger Card Mobile ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the UAH community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

• Account balances are currently only displayed on Apple & Samsung Galaxy devices
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please contact the Charger Card Office at 256.824.2720 or email chargercard@uah.edu

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Charger Card.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Contact the Charger Card Office at:

Charger Union Room 131
301 Sparkman Drive
Huntsville, AL 35899

256.824.2720
chargercard@uah.edu

Office Hours:
8:15 AM - 5:00 PM
Monday - Friday

Students should complete a Name Change Form at the Registrar’s Office. Faculty and staff should present supporting documentation to Human Resources (hr@uah.edu) to request updates. Once changes are completed, the updates will sync to the Charger Card Mobile ID on your phone within 48 hours.

View change / recover password instructions.

View activate & install DUO instructions.

As with your physical Charger Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at UAH, your credential will stay active and update accordingly.

• During regular business hours, contact the Student ID Card Office at 256.824.2720 to notify us to deactivate the Charger Card Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If applicable, identify the fraudulent activity: For purchases using FLEX, Dining Dollars, or Charger Bucks, contact the Charger Card Office (Email: chargercard@uah.edu) and report the suspected fraud. If door access was involved, e-mail: cardkey@uah.edu.
• In the Transact eAccounts app:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
• Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

To reactivate a found device that was suspended, perform the following steps:

• In the Transact eAccounts App:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.
• In the Transact eAccounts Web Version:
  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.